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Fort McClellan Credit Union
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Frequently Asked Questions

Fort McClellan Credit Union is changing the credit card processor to better serve your needs. This change requires that a new card be issued.

No. Your interest rate and other terms in your account will not be changing.

You may select your unique PIN by calling the number on the activation label and choosing the correct option.

No. Your existing card will not work after 08/18/2022. Instructions will come with your new card to ensure it is ready to use on or after 08/22/2022.

Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.

To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant by 08/18/2022 with your new card number and expiration date.
The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to Fort McClellan Credit Union after 08/18/2022, to ensure that your payment reaches the processor by your due date. If you pay this bill by check include your payment stub with your check and mail to Fort McClellan Credit Union, PO Box 2711, Omaha, NE 68103-2711.
To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) by 08/18/2022, with your new card number and payment address Fort McClellan Credit Union 1010 Golden Spring Road, Anniston, AL, 36207.

As of 08/19/2022 you will no longer have access to statements/history online. Your previous card history will be retained by FMCU for member inquiries. We recommend you save the statements to your computer or print hard copies before 08/19/2022.

Yes, the new number will be 1-833-763-2013. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your account.

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Federally Insured by the NCUA. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

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