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We’re investing in upgrading our technology to support our members and mission. Starting on November 7th, you’ll see an updated online banking version when you log in, with important security and functionality upgrades.
Here are a few key pieces of information you should know about our updated online banking experience:
- The online banking web address is changing. If you have the web address saved as a favorite site in your browser, the page will display a “We have moved” notice and direct you to the NEW address.
- Your Logon ID and password will remain the same.*
- You’ll have access to all the same features that you have now, and they’ll be easier to use.
- If you use a password manager, you may need to manually re-enter and save your password again the first time you log in.
- If you do not currently have a unique email address and mobile number on file, you will be prompted to enter that information on your first log in after November 7th.
- All members will be required to accept the Terms and Conditions during their first-time log in session.
- A NEW Accounts landing page will display member’s accounts in a tile view with expandable Account Type sections like Checking, Savings, Loan, etc.
- Links to features and account details section will now be located on the Accounts landing page for quick and convenient access. Members will be able to perform actions on the same page, such as instant transfers, without navigating to a different self-service tab.
* Note: A small number of members will need to update their Logon IDs if they do not meet the minimum-security requirements. If this applies to you, we have already reached out to you with instructions.
Frequently Asked Questions
How can I log into the new platform? Will I have a new username or password?
You’ll log in exactly like you do now, using your existing username and password.* If you use a password manager, you may need to manually re-enter and save your password again the first time you log in.
* Note: A small number of customers will need to update their usernames if they do not meet the minimum security requirements. If this applies to you, we have already reached out to you with instructions.
What should I do if I can’t remember my password?
You can use the “Forgot your password?” option on the login page. Follow the prompts via email to verify your identity and securely set up a new password.
If you don’t remember your password, we recommend that you not try to guess. After trying incorrect credentials three times, your account will be locked to protect your security.
What should I do if I get locked out of my account?
If you incorrectly enter your credentials three times in a row, your account will be locked. Please reach out to us and we can unlock your account so that you can reset your password.
Will my device or browser be supported?
Due to enhanced security requirements of our online banking platform, we can no longer support several older browsers, operating systems, and devices.
Browsers: We recommend Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari. Internet Explorer is not supported.
What will happen to my recurring or planned transfers?
Your recurring transfers will continue as normal with no interruption. All previously saved and recurring transfers will be available to view and edit when you log in.
Will I need to register again for Bill Pay? What will happen to my recurring Bill Pays and saved Payees?
You will not need to register again for Bill Pay. If you are a current Bill Pay user, all Bill Pay features will be available to you when you log in. Recurring Bill Pays will continue as normal with no interruption, and all saved Payees will be available for you to view and edit.
What will happen to my current Alerts?
All saved Alerts will continue to notify you with no interruption, and will be available to view and edit when you log in. The edit will also allow you to add mobile text notifications to all saved Alerts.
Why is Fort McClellan Credit Union making these changes?
We want to provide you with a great online banking experience. These changes include important benefits, like easier navigation, improved security, and enhanced mobile alerts.
How to Get Help with Your Account
We are here to help with this transition and want to make it as smooth and easy for you as possible.
If you would like help with your account, you can reach out to us via web form, phone, email, or visit us at a branch.
We are grateful that you have chosen to align your money with your values by banking with Fort McClellan Credit Union. As part of our mission, we hope to provide the best and most secure online user experience possible. We welcome your feedback.
