FREQUENTLY ASKED QUESTIONS
This process should be seamless, a lot of the work will be taken care of behind the scenes. We recommend that you look ahead regarding any financial matters and take care of any business before close on Friday, April 30th. We will be transitioning systems over the weekend. Many services will be unavailable after we close Friday, April 30th, until we re-open Monday, May 3rd. The only exception is our Bill Pay system. Members will need to have their scheduled payments before Friday, April 30th.
Yes. As always, FMCU will take every precaution to ensure the security of all members, their account information, and records while we implement this new system.
We’ve been working within our new system in a test environment for several months. All of your data has been verified, balanced, tested, and reviewed to ensure accuracy.
Yes, our Call Center will be available normal business hours Monday through Friday 8:30 AM-5:00 PM.
Any item(s) put into a Night Deposit box after the close of business Friday, April 30th will be processed Monday, May 3rd.
All wire transfers will need to be requested by 2:00 PM CST Friday, April 30th.
There will be intermittent service delays with ATMs. We recommend members get their banking done before close of business on Friday, April 30th.
Account Access & Information
No, all account numbers will remain the same.
Members will receive a full statement from our old system at the normal time. All members will receive a paper statement for the month of April. If members lose a statement or do not receive one, FMCU will print said statement for members at no cost in branch.
For your records, any members enrolled in eStatements will need to download all statements prior to April 29th.
Yes, members will be able to utilize their debit cards but may experience intermittent service delays.
Yes, members will be able to utilize their FMCU credit card.
The process of making credit card payments will not change. However, with our new and improved system, Members will be able to view balances and transfer payments through our online banking platform.
Yes, members will have no problems continuing to use their existing checks.
Yes, your paycheck will deposit as scheduled. There is no need for you to contact your employer.
All loan payments set up for an automated transfer will remain the same.
All Automated Payments will be processed on May 3rd.
Yes, we will be changing Bill Pay vendors. On May 3rd, members will need to reenroll in online Bill Pay with our new systems.
We recommend recording all payee and payment information stored in Bill Pay in order to set the same payments up in the new platform on May 3rd.
No, all history will be cleared prior to April 30th. After May 2nd, if you need to pull any account history prior to the conversion date, please call us at (256) 237-2113, and our team will be able to take care of this for you.
No, all online services will be unavailable between close of business Friday, April 30th through Monday, May 3rd.
No, all transfers that are currently set up will remain the same.
No, online banking will not be available from the close of business Friday, April 30th, until we re-open on Monday, May 3rd.
Yes. You may access our website, but online banking will be unavailable after the close of business, April 30th, until we re-open on Monday, May 3rd.
No, the Mobiliti App will be unavailable from close of business, April 30th through Monday, May 3rd.
If you are on a mobile device or iOS tablet, please download the FMCU Mobiliti App in the Apple App Store or Google Play Store!
If you are on a desktop computer, laptop, or Android tablet, please access your Online Banking through our website at fortmcclellancu.org.
No, AutoTeller will be unavailable from close of business, April 30th through Monday, May 3rd.
No, FMCU MyCard will be unavailable from close of business, April 30th through Monday, May 3rd.